Business Transformation Through Order Delivery ImprovementApplication of key management tools and process
Problem State
Manufacturing company specialized in casting and machining business struggled to fulfill customer’s order consistently in every month .The average service level for all customers was below 60 % and management was under threat from customers to pullout the business.
Solution State
- For each customer , established key delivery metrics
- Created management forum to track the target performance on daily basis
- Identified resource constraints and resolved through management intervention
- Identified equipment constraints and Improved critical machine overall effective utilization
Result
- Overall average customer service level increased to > 85 %
- 100 % delivery achieved consistently for key customer and business threat was eliminated
- Business Turnover Improved by 45 %
Ganesh and I had both worked at TI Cycles, Chennai at different times, but came to know each other in his role as a Business Transformation coach.
He conducted an Emerging Leadership program for our organization spread over 12 months.
His dedication to the task and relentless effort and passion in drawing out the best from the participants resulted in us observing a transformed team that is now more open in communication and proactive in coming out with growth ideas.
Happy to have been associated with you Ganesh and wish you many more success.
I know Ganesh babu for several years, and he is evolving himself continuously. I have witnessed his excellent facilitation skills in people development and conflict resolution skills in team management. He helped several young people to transform themselves on life excellence principles. Always he strives to do things in the RIGHT and BETTER way.
Mr.Ganesh babu, with his rich knowledge, wisdom, team building ability, down to earth approach, winning the accepting mind from everyone, helped us to improve our score in frost & Sullivan Indian manufacturing excellence in 2015.I wish him all success in the continuation of his valuable services to industries in helping to achieve breakthrough results with his rare blend of abilities.
“Winning Minds” has helped us in building a culture of management by numbers from top down bottom. This has given us insight in to the operations, enabling us to clearly define goals at every level. Setting of the goals and the targeted actions has enhanced the operational efficiency and business growth over 30 %.