Business Transformation Through Order Delivery ImprovementApplication of key management tools and process
Performance Metrics Management, Daily Management Process, Industrial Engineering.
Manufacturing company specialized in casting and machining business struggled to fulfill customer’s order consistently in every month .The average service level for all customers was below 60 % and management was under threat from customers to pullout the business.
- For each customer , established key delivery metrics
- Created management forum to track the target performance on daily basis
- Identified resource constraints and resolved through management intervention
- Identified equipment constraints and Improved critical machine overall effective utilization
- Overall average customer service level increased to > 85 %
- 100 % delivery achieved consistently for key customer and business threat was eliminated
- Business Turnover Improved by 45 %