Business Transformation Through Order Delivery ImprovementApplication of key management tools and process
Problem State
Manufacturing company specialized in casting and machining business struggled to fulfill customer’s order consistently in every month .The average service level for all customers was below 60 % and management was under threat from customers to pullout the business.
Solution State
- For each customer , established key delivery metrics
- Created management forum to track the target performance on daily basis
- Identified resource constraints and resolved through management intervention
- Identified equipment constraints and Improved critical machine overall effective utilization
Result
- Overall average customer service level increased to > 85 %
- 100 % delivery achieved consistently for key customer and business threat was eliminated
- Business Turnover Improved by 45 %
Mr.Ganesh babu, with his rich knowledge, wisdom, team building ability, down to earth approach, winning the accepting mind from everyone, helped us to improve our score in frost & Sullivan Indian manufacturing excellence in 2015.I wish him all success in the continuation of his valuable services to industries in helping to achieve breakthrough results with his rare blend of abilities.
“Winning Minds” has helped us in building a culture of management by numbers from top down bottom. This has given us insight in to the operations, enabling us to clearly define goals at every level. Setting of the goals and the targeted actions has enhanced the operational efficiency and business growth over 30 %.
Ganesh babu‘s patience to understand the customer’s business issues and ability to connect different dots to arrive solutions approach is amazing. His Handholding practices helped our group companies in a big way.
What differentiate Ganesh babu from others, is that his inclination to drive result and involvement to work as internal team member. He played crucial role in our projects to arrive solutions.